Lets find a way…

If you’ve received a letter, text or visit from us, don’t worry. We’re here to help you manage your situation quickly and easily

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Why You’ve Heard From Us

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Feedback & Complaints

Every year, JTR Collections supports thousands of people on their journey to becoming debt-free. By engaging with us early, you can avoid an enforcement agent visit and prevent additional fees being added to your balance. Log in to your account today and take control.

Your Rights and Our Promise

We are accredited by the Enforcement Conduct Board (ECB), which means we follow strict rules on how we treat people in debt. As accredited members, we are committed to complying with both the ECB Standards for Firms and the ECB Standards for Enforcement Agents.

We promise to:

  • Treat you with respect and fairness
  • Work with you to find affordable solutions
  • Keep your information private and secure
  • Offer additional help if you're vulnerable or need support

You have rights — and we’re here to make sure you’re treated properly throughout the process

"I was really worried about my debt, but JTR made it simple to set up a payment plan online. By dealing with it straight away, I avoided extra charges and finally feel back in control."

Resident from Bedfordshire

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